Privacy policy
Last updated on November 30, 2023
Introduction
This Privacy Policy describes the practices and commitments of Altevo Software Development Inc. regarding the collection, use and disclosure of personal information that we collect when you use our website (https://www.altevo.ca) or any other online service operated by Altevo on the altevo.ca domain, hereinafter referred to as our "Services".
By accessing or using our Services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
Collection and Use of Personal Information
Depending on how you use our Services, we may collect and process the following personal information about you:
- First name and last name;
- Email address;
- Phone number.
Please note that this information is never collected automatically when you access our Services. We will only have access to this data if you explicitly choose to provide it.
In addition to the personal information you explicitly choose to give us, we use traffic analysis tools such as Google Analytics. These tools may collect information about how you interact with our services.
This includes the following data:
- IP address
- Geographical location
- Hardware and software details
- Content you view on our Services
- Links you click on when using our Services
This data does not contain any personally identifiable information, and we fully respect your preferences and the consent you gave when you entered our Services.
Minors
Law 25 specifies that persons under the age of 14 are considered minors for the purposes of data collection. Their personal information may not be collected from them without the consent of the holder of parental authority or guardian, except where such collection is clearly for the benefit of the minor.
Security of personal data
-
We have implemented rigorous technical and organizational measures to protect sensitive data against unauthorized access, use, disclosure or destruction.
-
Access to data is strictly limited to employees who require this information in the course of their professional duties.
Use of personal information
The information we collect about you will be used with respect for your privacy and exclusively for the following purposes:
- Marketing and prospecting
- Collecting testimonials
- Sending promotional offers and targeted communications
- Carrying out statistical analyses to improve our Services
If we intend to use your information for any other purpose, we will first seek your consent. We will only use your data with your explicit consent, and only for the purposes for which you have given your consent, except where we are required by law to do otherwise.
Sharing personal information with third parties
We will not transfer your personal information to third parties without obtaining your consent, except in limited circumstances as described below:
- Advertising services
- Web traffic analysis
We require these third parties to use the personal information we transfer to them exclusively for the purposes for which it was transferred and to retain it no longer than is necessary to achieve that purpose. We may also disclose your personal information for the following reasons: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of our Services violates the rights of third parties.
Retention of your information
We may retain information collected during your use of our Services until you explicitly request deletion or for as long as necessary to fulfill the purposes for which it was collected, as detailed in this Policy.
Your rights
You have the right to access, correct, delete, receive a copy of the information we hold about you, restrict or object to the ongoing processing of your data, as well as withdraw any consent previously provided for the processing of your data. In addition, you have the right to lodge a complaint with a competent authority, in accordance with applicable laws.
Request for access or deletion of personal information
If you wish to exercise these rights and access your personal information, please submit a request by e-mail to our Privacy Officer (privacy@altevo.ca).
Once your request has been received, an acknowledgement of receipt will be sent to you to confirm that we have taken your request into account. We promise to process your request within thirty (30) days of receipt.
Altevo may refuse to delete personal information:
- To continue providing services to the customer;
- For legal reasons in the event of litigation.
Links to third parties and use of your information
Our Services may contain links or redirections to other websites that are not operated by Altevo. This Privacy Policy does not address the privacy policy and other practices of third parties, including any third party operating a website or other service accessible via a link on our Services. Altevo has no control over the content, privacy policies or practices of any third-party site or service.
Law 25 compliance
We undertake to comply with the requirements of Bill 25 and to cooperate with the competent authorities in the event of a data breach. In the event of a leak of your personal data, we undertake to keep you and the Commission d'Accès à l'Information du Québec informed.
Policy revision
This policy may be modified at any time, without prior notice. In the event of an update, the revised version of the privacy policy will be published on www.altevo.ca. The revised policy will be effective 30 days after it is posted, and your continued access or use of our Services after that date will constitute your acceptance of the revised privacy policy.
Person responsible for policy
If you have any questions or concerns about our privacy practices, please contact the person responsible for compliance with this policy:
Olivier Brassard